Refund policy
Last updated: 23 October 2026
All sales are to professional buyers (veterinarians and veterinary clinics). There is no statutory consumer right of withdrawal.
- Defective or wrong goods: tell us within 7 days of receipt with the return / refund request form or at [email protected], with your order number and photos. We replace the item or refund it, and bear the return shipping.
- Unused goods: as a courtesy we may accept unused items in their original, unopened packaging if you contact us within 14 days of receipt. Return shipping is paid by the Customer. Refunds go to the original payment method (PayPal or the card used) within 14 days of our receiving the goods.
- Used or sterilised instruments cannot be returned for hygiene reasons, unless defective.
How to request a return or refund
Use the return / refund request form (button below) with your order number (it starts with PS-, see your order confirmation email) and the reason. We reply by email, usually within one working day (Korean time), and tell you where to send the goods if a return is needed.